Terms of Play
Who can play?
You may play only if you are at least 18 and have reached the legal age that applies to you. You are responsible for checking that online gambling is legal where you live, both before registering and whenever you play. If the law changes and your play becomes illegal or restricted, you must close your account and stop using our services.
Residents of excluded countries cannot open an account, add funds or take part in promotions. We may change which countries are excluded. Some studios also restrict their games by country, and NetEnt games and the Planet of the Apes, Vikings and Street Fighter video slots are not available in Canada.
How does your account work?
Register in your own correct name and give true, complete details. Only one account is allowed per person, household or address, phone number or e-mail address, and IP address. Duplicate accounts are closed without an option to reopen, their actions and winnings are void, and their promotions will be cancelled. Processed withdrawals from a duplicate account will be reversed and owed back to us.
Keep your login details private and never use someone else's account. You are responsible for activity completed with your correct login and password. Accounts cannot be sold or transferred.
We may ask for identification, proof of address, evidence that you own a payment method, transaction histories, or information about your source of funds. We may withhold a payment or suspend your account while checks are incomplete and may permanently close it if requested information is not provided within 30 days.
You may ask us to close your account by e-mail. An account can be closed normally only when it has no balance and no pending withdrawal. If you close it with a positive balance or pending withdrawals, all funds in the account are voided.
After 180 days without a login, an account is inactive. We may charge a monthly administration fee of 10 CAD and may change that fee. If the balance is below 10 CAD, the remaining balance is taken in full. No further fee applies once the balance reaches zero.
Transfers between players are prohibited. You are responsible for taxes, collections and other costs connected with your winnings.
How are deposits handled?
We set the minimum and maximum deposit amounts. The card, bank account or other payment method you use must belong to you.
Deposits are generally not refunded. A refund may still be considered in exceptional cases, for example a technical fault or a problem with the payment instrument. Once you have bet with the deposit or with the bonus attached to it, it cannot be refunded.
What applies to withdrawals?
Deposited funds must be wagered at least 1x before withdrawal. If your bets total less than the deposited amount, winnings can be cancelled and a commission of 10% of the last deposit may be retained. The commission is 15% when the account was funded by bank card or bank transfer.
We may decline a withdrawal if you have not wagered at least 30 CAD during the same calendar month. You may have at most 3 pending withdrawals at one time. Requests are worked through within 3 business days after the request, or within 3 business days after the last payout, provided all conditions and checks are met.
Your activity over the previous 90 days determines your VIP level and the applicable daily and monthly limits:
- Level 1 is 750 CAD per day and 10,500 CAD per month.
- Level 2 is 750 CAD per day and 15,000 CAD per month.
- Level 3 is 1,500 CAD per day and 18,000 CAD per month.
- Level 4 is 2,250 CAD per day and 23,000 CAD per month.
- Level 5 is 3,000 CAD per day and 37,500 CAD per month.
How do bonuses work?
You can take each bonus offer only once per person, and the same limit covers a family, a household address, a phone number, a personal or shared computer and a personal or shared IP address. The terms of a specific promotion prevail if they differ from these general terms.
The wagering multiplier for casino bonus money is set in each promotion. Free spin winnings carry a 40x wagering requirement. Casino bonuses have a maximum withdrawal of 5x the bonus received. Winnings from no-deposit free spins awarded on registration are capped at 45 CAD and carry a 40x wagering requirement.
Casino bonus wagering must be finished within 10 days, sports bonus wagering within 30 days. After that period, the bonus and its winnings are voided. Real money is wagered first. If you withdraw before wagering is complete, your bonus balance and all winnings from it are voided.
Different games contribute differently. Standard slots and scratch cards contribute 100%, live games, table and card games, video poker and Plinko contribute 10%, and listed special games contribute either 50% or 10%. Excluded games contribute 0%, while jackpot slots, Slingo and bingo cannot be played with bonus funds.
Single bets above 150 CAD before wagering is complete count as promotion abuse. Other abuse includes minimum-risk play, switching contribution levels or risk levels after a large win, two-tier betting, delaying a round or feature to preserve value, exploiting software or a fault, and any other strategy we deem abusive.
How do Coins and challenges work?
You can collect Coins from every 15 CAD wagered on casino games, from 5% of each deposit, from top places in our in-house tournaments, from weekly and one-time challenges, and from completed levels. Completing half of a section's weekly challenges awards an extra 500 Coins. A cash prize must be wagered 1x before withdrawal.
Coins can be exchanged in the Shop. Shop bonus money works only in the Casino section and must be wagered 40x within 10 days. No more than 5x the initial bonus can be released.
Bonus spins must be activated from your profile and played within 7 days of purchase. Their winnings become bonus money and must be wagered 40x within 10 days. At most 75 CAD can be released, and anything above that is voided.
Free bets work only in the Sports section and must be activated within 24 hours. Use the free bet once by staking it in full. Winnings go to your real balance with the original stake deducted, then must be rolled over at least 3x at odds of at least 2.10 per selection within 30 days of activation.
What applies to sports bets?
A placed and confirmed bet cannot be cancelled or changed. Maximum bet limits vary by sport and may also be limited or raised for an individual player. Winnings from free bets in sports offers must be rolled over at least 3x, and bets below odds of 1.5 do not count.
Which version of the terms applies?
The English version prevails over any translation. We may change these terms, and continued use after a change means you accept it.
How do you make a complaint?
Contact support first at [email protected]. If the first response does not resolve the issue, send a detailed complaint from your registered e-mail address to [email protected]. Include your username, the full name registered on the account, a detailed summary, the relevant dates and times, and the reason for the complaint in the subject line.
We will inform you of the outcome within 10 days after receiving the required information. An unusually complex case may take longer when the investigation needs more time.