Privacy Notice
Processing purposes
We process personal data to run your account and provide the services you request. This includes registration, account support, deposits, withdrawals and communications needed to carry out our agreement with you. Contract performance is the basis for this work.
Legal obligations require other uses. We verify age and identity, establish your location, complete due diligence, manage anti-money laundering risks, promote responsible gambling, keep networks and information secure, respond to legal processes, meet reporting duties and handle data-rights requests. We also use data to prevent fraud, terrorist financing and other crime.
Our legitimate interests support the management and improvement of our business. We may analyze use, aggregate data, conduct research, defend legal claims, maintain technical availability, protect systems and intellectual property, identify harmful play, detect cheating or abnormal patterns, and recommend games or features based on playing behaviour. We rely on this basis only where your rights, freedoms and interests do not outweigh those interests.
With your consent, we may send direct marketing by e-mail, text message, phone call or notification. Consent may also cover tailored offers, targeted advertising, marketing measurement and running our tournaments, competitions, loyalty rewards and other promotional events for you.
Data collection
When you sign up we may ask for your name, username, e-mail, phone, gender, birth date, country, postal code and social security number. We also receive your IP address and location data when you register.
Identity and payment checks may require an identity card, driving licence or passport number, proof of address, source of wealth or funds, bank identification, financial statements, payment-system details and other financial identifiers. We use this information to verify age and identity, carry out due diligence, support deposits and withdrawals, and meet anti-money laundering requirements.
Some information arrives automatically from your device. This can include your IP address, operating-system version, device identifiers and general location. Usage logs record interactions such as pages viewed, content searches, advertising clicks, social sharing, links used, session dates and times, and time spent in a session. Cookies and similar technologies collect part of this information.
Other sources can add to this: government and public databases, open internet and social media, printed or online media, banks and credit bodies, anti-fraud agencies and public authorities. Information you make public or connect through another account may be included. Your browsing and the titles you open also tell us which games and topics interest you.
Data recipients
Access inside our business is limited to authorized employees, contractors, agents, joint controllers, affiliates, subsidiaries and brands within the same business group or operator where needed.
Payment providers and financial institutions may receive identifying and contact details, as well as verification documents needed for their legal and anti-money laundering duties. We also share information when necessary with customer-support providers, e-mail, text and voice providers, technology and cloud-hosting suppliers, game providers, analytics providers and data aggregators.
Marketing partners may receive data for the permitted marketing activities. Fraud-prevention agencies may receive information used to identify suspicious conduct. Law-enforcement bodies, regulatory authorities and licensing authorities may receive data when required.
If you raise a complaint, review or query with an external review service, gambling forum or dispute body, we may answer that service. We share only enough to match the account, look into the matter and give the facts. We do not begin that disclosure unless you or someone acting for you has made the submission or public allegation.
Data may also pass to another party if our business is sold, merged, financed, restructured, transferred or wound up, or while such a deal is being prepared. A new owner or controller may use it under this notice unless you consent to another use.
Your data may be processed outside the European Union or European Economic Area. Before a transfer to an affiliate or third party, we use an appropriate safeguard. This may be an adequacy decision, approved Standard Contractual Clauses or another legally recognized safeguard.
Retention
We keep personal data while you maintain an account and for the purposes described here. Some records may be retained longer when applicable law, anti-money laundering rules or another regulatory duty requires it.
Once the account is closed and no legal or business need to hold the data remains, we delete it or strip it of anything that could link it back to you.
Your rights
You may ask for access to the personal data we hold and information about how it is used. You may request correction of inaccurate or incomplete data, or deletion once no strong legal or business ground for keeping it remains. In certain circumstances, you can also ask us to restrict processing.
You can also ask us to hand your data to someone else in a common structured format that software can read. You can object when processing relies on legitimate interests and can object to direct marketing. Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before it.
You may also complain to a supervisory authority in the place where you live, work or believe an infringement occurred. To exercise a right or ask a privacy question, e-mail [email protected].