Contact Support

What can support help with?

Ask the support team about:

• updating account details or closing your account
• a forgotten username or registered e-mail address
• documents requested for verification
• deposits, withdrawals or a cancelled withdrawal
• bonuses
• self-exclusion
• requests about your personal data

How can you reach us?

Live Chat and e-mail are available for assistance. Send an e-mail to [email protected] or start a Live Chat. Support is available 24/7.

Include enough account and transaction detail for the team to identify the issue. Never send your password.

Use the same e-mail address for a privacy request or a self-exclusion request.

How do you make a complaint?

Begin with the support team by e-mail. If the initial response does not resolve the matter, send a detailed complaint from your registered e-mail address to [email protected].

Include your username, the full name on the account, relevant dates and times, a clear summary, and the reason for the complaint in the subject line. We will provide the outcome within 10 days after receiving the required information. An unusually complex investigation may take longer.